HR Knowledge AI Case Study | HR Automation
Back to Case StudiesInternal HR Knowledge Base with RAG
Searchable, AI-powered HR knowledge base handling common employee questions instantly.
This HR AI automation case study explores Internal HR Knowledge Base with RAG. Tags: HR, AI Implementation, Document Processing, Workflow Automation, OpenAI, Retool, AI Automation.
-55%
HR Ticket Volume
90%
Instant Policy Answers
Minutes
Policy Update Speed
Overview
An international company needed a searchable, structured, always-up-to-date HR knowledge base powered by AI to handle common employee questions. The system reduced HR ticket volume by 55% and provides instant answers to 90% of policy questions.
Challenges
SOPs and HR policies fragmented across PDFs and folders
Employees repeatedly asked HR the same questions
Local regulations differed in each region
HR overloaded with repetitive requests
What We Delivered
RAG knowledge layer with semantic indexing
Role-based filtering (Manager, Employee, HR)
Chat interface for employees
Document viewer with version history
Localized answers for region-specific policies
HR control panel to upload policies and track searches
Tech Stack
Python ingestion pipelines, Pinecone/AstraDB, Node.js, PostgreSQL, Next.js, Azure AD
Tags
Results
-55%
HR Ticket Volume
90%
Instant Policy Answers
Minutes
Policy Update Speed
Want Similar Results?
Let's discuss how we can transform your operations with automation and AI.
Book a Strategy CallRelated Case Studies
Onboarding Automation
Standardized and automated onboarding for new hires across multiple departments and locations.
PTO Management
Structured system to request, approve, and track PTO and leave across offices and time zones.
Enterprise Operations OS
Custom backend, RAG, and API-orchestrated infrastructure unifying 20+ systems for a multinational enterprise.