Enterprise Operations OS Case Study | Flagship Automation
Back to Case StudiesEnterprise Operations OS
Custom backend, RAG, and API-orchestrated infrastructure unifying 20+ systems for a multinational enterprise.
This Flagship AI automation case study explores Enterprise Operations OS. Tags: Flagship, Integration, Workflow Automation, AI Implementation, Reporting, OpenAI, Retool, HubSpot, Make.com, AI Automation.
52%
Operational Workload Reduction
8× faster
Cross-Department Handoffs
95+
Spreadsheets Eliminated
Overview
A global enterprise (10+ departments, thousands of workflows, hybrid cloud environment) struggled with siloed systems, fragmented data, and slow cross-team processes. Their tech stack included Salesforce, NetSuite, Workday, SharePoint, on-prem SQL servers, and custom legacy software. ZapWizards designed & built a full enterprise Operations OS powered by custom backend, unified API layer, enterprise IAM integration, vectorized knowledge base with RAG, event-driven workflow engine, and modular dashboards. This was not an automation project — it was a complete operational architecture transformation.
Challenges
20+ critical systems with no interoperability
Teams relying on manual exports/imports, endless email loops
No central source of truth (financial data, HR data, sales data all inconsistent)
Legacy tools impossible to replace but essential to operations
Every department used its own scattered spreadsheets
Compliance and audit requirements impossible to meet
What We Delivered
Custom Command Center Backend with unified PostgreSQL data warehouse
ETL pipelines pulling from Salesforce, NetSuite, Workday, Azure SQL
High-performance Redis caching layer and domain service architecture
Enterprise RAG Engine with vector store and semantic search
Finance Module: PO → Invoice → Payment automation, budget dashboards
Sales Module: Bi-directional Salesforce sync, deal health scoring
Operations Module: Asset lifecycle tracking, SLA breach alerts
HR Module: Employee onboarding/offboarding OS, AI-driven L&D recommendations
Role-based access control (RBAC) and SOC2-aligned architecture
Tech Stack
Custom backend (Node + PostgreSQL + Redis + microservices), Unified internal API layer, Enterprise IAM (Okta + Azure AD), Vector store (AstraDB/Pinecone hybrid), Kafka-lite event bus architecture
Tags
Results
52%
Operational Workload Reduction
8× faster
Cross-Department Handoffs
95+
Spreadsheets Eliminated
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