Subscription Retention Case Study | eCommerce Automation
Back to Case StudiesSubscription eCommerce Retention & Recovery System
Reduce churn and recover failed payments for subscription box and recurring revenue eCommerce brands.
This eCommerce AI automation case study explores Subscription eCommerce Retention & Recovery System. Tags: eCommerce, Workflow Automation, Integration, AI Implementation, Make.com, HubSpot, OpenAI, AI Automation.
-28%
Churn Reduction
+40%
Payment Recovery
-45%
Support Load
Overview
A subscription box company was losing subscribers to payment failures and passive churn. The automated retention system reduced churn by 28% and recovered 40% more failed payments.
Challenges
High passive churn from payment failures
No proactive retention outreach
Cancel requests handled manually
No visibility into churn reasons
Inconsistent win-back campaigns
What We Delivered
Pre-dunning alerts before payment failures
Multi-channel recovery sequences (email, SMS, in-app)
Cancel flow with AI-powered save offers
Churn reason analytics dashboard
Win-back automation for churned subscribers
Subscription health scoring
Tech Stack
Recharge/Bold Subscriptions API, Make.com, HubSpot, OpenAI, Twilio
Tags
Results
-28%
Churn Reduction
+40%
Payment Recovery
-45%
Support Load
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